FAQ

The Francesca Moonstone 6mm Bracelet elegantly stacked on top of two identical bracelets, showcasing their shimmering goldstone beads and shiny gold/orange accents in a stunning display of coordinated style.

Custom

We love creating custom designs for our customers!

For inquiries please submit a contact form or email us.

lemonsqueezeb@gmail.com

Gifts

We love helping you celebrate special moments!

  • Gift Wrapping: Complimentary gift wrapping is available upon request at checkout.
  • Gift Cards: We offer gift cards to make your shopping easier! Perfect for any occasion.
  • Separate Packaging: If your order contains gifts, we can package them separately. Please let us know at checkout.
  • Personalized Notes: Want to include a personal touch? We’ll gladly include a handwritten note with your gift—just leave your message in the comments at checkout.
  • Receipts: To keep your gift a surprise, receipts are sent to the buyer’s email, never in the package.

    Shipping

  • Order Confirmation: You will receive an email confirmation once our packaging team has received your order.
  • Shipping Time: Once your order is processed, you will receive a tracking number via email. Standard shipping is estimated to take 2-7 business days, excluding processing time.
  • Processing Time: Please note that processing times may vary depending on order volume.
  • Order Cancelations

    Cancellations: If you need to cancel your order, please contact us within 24 hours of placing your order to avoid shipping.

    Returns & Exchanges

    Returns

    We want you to love your new piece, but if for any reason you’re not satisfied, we offer returns.

    • Return Window: Returns are accepted within 5 days of delivery.
    • Fees: The buyer is responsible for return shipping costs and a 20% restocking fee.
    • Final Sale Items: “Last Chance” items are final sale and are not eligible for returns.

    Exchanges

    We want you to adore your jewelry!

    • Exchange Policy: If your piece isn’t quite right, exchanges are accepted within 5 days of delivery.
    • Fees: You’ll be responsible for shipping costs and a 20% restocking fee.
    • Final Sale Items: “Last Chance” items are final sale and cannot be exchanged.

      Ordered The Wrong Size

      We understand sizing can be tricky!

      • Size Corrections: Contact us within 5 days of receiving your order to arrange a size correction exchange.
      • Fees: The buyer will cover the shipping cost and be charged $5-10 for resizing.

      Lost 1 Earring

      We’ve got you covered!

      • Replacement: If you’ve lost one earring, contact us for a 50% off coupon to repurchase that specific earring. Please note, if the earring is sold out, we may not be able to create another.

      Contact form